Returns are handled at the counter or by phone — call 770-363-3124 or email info@gedihvac.com with your order number and we’ll get back to you within 1–2 business days.
How Our Return Process Works
- Submit your return request by phone or email with your order number and the items you’re returning
- Our team will review your request within 1–2 business days
- If approved, you’ll receive a Return Authorization (RA) number and instructions
- Once we receive and inspect the item, your refund or account credit will be processed
Return Policy
- Returns must be requested within 60 days from the day your order is shipped or picked up
- All returned merchandise must be in resalable condition — new, unused, and in original unopened packaging
- A 15% restocking fee will be charged on all returned merchandise
- No returns will be accepted without a Return Authorization (RA) number
- Items marked as Clearance or Overstock are not eligible for return
- Original shipping or delivery charges are non-refundable. Orders with free delivery will have the original delivery cost deducted from the refund
Return Shipping Requirements
- The purchaser is responsible for the cost of return shipping (or may return items to the Winder counter)
- Packages must be sent via a trackable carrier such as FedEx or UPS — please do not use USPS
- All freight-bound equipment must be returned via freight carriers (we can assist with this)
- We are not responsible for lost or damaged return shipments — please retain your tracking number
Warranty
GE equipment carries the manufacturer’s warranty. Register the unit with GE at the time of installation to secure the full warranty term; product registration and warranty details are on each product’s page under Documents. Warranty parts claims are processed at the counter — bring the failed part, the model and serial number of the unit, and the install date.
Questions about returns? Contact our team for assistance: (770) 363-3124 · info@gedihvac.com